Customer Service Rep

Summary: Doc's Automotive is seeking a motivated, friendly, and professional Customer Service

Representative to join our team. The ideal candidate will be the first point of contact for customers, ensuring a smooth and efficient experience from start to finish. This role requires a customer-focused attitude, strong communication skills, and a passion for helping others. If you enjoy working in a fast-paced environment and have a knack for problem-solving, we would love to hear from you!

Key Responsibilities:

• Greet customers warmly and professionally, both in person and over the phone.

• Schedule service appointments and follow up with customers regarding upcoming visits or completed repairs.

• Answer customer inquiries, provide information about services, pricing, and repair status.

• Assist customers in understanding repair needs and recommended services.

• Maintain accurate customer records, including service history and contact information.

• Coordinate with the service department and technicians to ensure timely and accurate service delivery.

• Process customer transactions, including payments, and provide invoices or receipts.

• Resolve customer concerns or complaints promptly and professionally, ensuring customer satisfaction.

• Maintain a clean and organized front desk / waiting area.

• Help with inventory management, ordering parts, and ensuring parts availability as needed.

• Stay up to date with company services, promotions, and industry trends to offer the best customer

experience.

• Help with customer logistics to and from work

• Other duties as assigned by the manager or owner

Qualifications:

• Previous experience in customer service, preferably in the automotive industry, is a plus.

• Strong communication skills, both verbal and written.

• Ability to handle multiple tasks in a fast-paced environment.

• Excellent problem-solving skills and a customer-first attitude.

• Knowledge of automotive repair services or a willingness to learn.

• Ability to work independently and as part of a team.

• Proficiency with computer systems and point-of-sale software.

• Strong organizational skills and attention to detail.

• Must be reliable, punctual, and dependable.

Benefits:

• Competitive hourly wage with opportunities for overtime.

• Transition to a 4-day work week

• Health/dental/vision insurance and paid time off (full-time employees).

• Employee discounts on services.

• Opportunity for career growth and advancement within the company.

• Positive, team-oriented work environment.